DIB Bank Kenya: API Integration & Quality Assurance
Bringing core banking integrations in-house and lifting service uptime.
- Client
- DIB Bank Kenya
- Completed
- 2025
- Duration
- 1 year
- Completion
- 100%
Service lineAPI Development & Integration, Quality Assurance
DIB Bank wanted to reduce its reliance on external vendors and manage core banking services internally. The omnichannel platform it procured came from a global vendor with limited understanding of Kenya's integration landscape (M-PESA, KRA and EFTs, among others).
- Local integrations, critical to project success, were not well understood by the vendor.
- Frequent downtime of external vendor services hurt customer experience.
- New integrations and innovation depended on a vendor's SLA.
Two senior API engineers and a project manager built host-to-host integrations for key enterprise services, removing third-party dependency. We documented the work, transferred knowledge and created internal reference assets for DIB's team.
- 01Host-to-host integration for key enterprise services.
- 02Documentation and knowledge transfer to DIB's internal team.
- 03Core banking modules prepared for future integrations.
- 04DIB Bank placed third across all banks in the 2025 best services uptime award.
DIB now controls its own integrations, with measurably better service uptime and a platform ready for what it builds next.
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