- Map the workflow and its decision points
- Size the effort and the risk of each step
- Agree what the agent does and what people keep
Workflow Discovery
Find the work worth automating.
Automation fails when it starts from the tool rather than the work: the wrong process, or the right one mapped badly.
- Workflow map with decision points
- A ranked list of steps to automate
- Success measures agreed up front
A clear, agreed case for each agent before it is built.

